Report an Issue

Let’s help each other. Please drop a comment down below if you’re facing issues or problem with Tivimate IPTV Player. We will try our best to assist you with resolving your quires.

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105 thoughts on “Report an Issue”

  1. I am having issues with recording. Everything I set to record never records to the end of the program. Either using to guide or programming manually nothing records to the end. Last show was 2 1/2 hours and the recording stopped after 9 minutes. Please advise.

    Reply
  2. Trying to signup for premium account but it says not available try back later. What is later? Few hours, few days? Any other way to signup w/o using the firestick?

    Reply
  3. Hello,

    the last couple of days my guide is not supplying and description of what is playing on the channels. How do I resolve?

    Thank you.

    Reply
  4. I purchased a annual subscription of the Tivimate app. I love the app and decided that I want to subscribe to the lifetime subscription instead of the annual subscription. I deleted my annual subscription but when I attempt to subscribe both the annual and lifetime options show but only the annual subscription is allowed. Please help.

    Reply
      • Hi
        Under VOD tv shows…within the show it always start from episode 1 and obly scrolling allowed is to sceoll right.
        Some asian shows have more then 300 episodes and its pain to scroll through episode 1 to all the way to 300.

        It would be nice of left scrolling can be alloowed that takes to last episode or sort option by so that last epusode can be shown 1st.

        Please resolve this or add this new feature. Other then this, its nice app.

        Reply
  5. I cannot add a new playlist using the xtream codes option.
    It keeps giving me an error although the information is accurate as I tried it on a mobile device and it works fine.
    Are there any issues with adding a playlist?

    Reply
  6. I have a subscription but i can log in to my account try to reset my password but never receive the mail to reset my account
    i have tried several times but nothing can u help
    thanks

    Reply
  7. i m trying to log on to my account without success and i tried to reset my password without success either because i never receive the e mail
    please help

    Reply
  8. Hi. Unable to sign in as doesn’t recognise password and no email received in order to try to reset. Please help.

    Reply
  9. I have a premium account and don’t remember my login password. The reset login password link does not work, it says Invalid Link. Please help!

    Reply
  10. PLEASE HELP WITH LOGGING INTO MY TIVIMATE, FORGET PASSWORD. The password reset link is stating Invalid Link

    Reply
  11. bonjour je veut un abonnement pour un ans et me dise sur google que tivimate n est plus sur la liste pour s inscrire comment faire pour acheter un ans merci

    Reply
  12. bonjour je veut un abonnement pour un ans et me dise sur google que tivimate n est plus sur la liste pour s inscrire comment faire pour acheter un ans merci

    Reply
  13. bonjour j ai deja un abonnement et j en veut un autre abonnement pour un ans et me dise sur google que tivimate n est plus sur la liste pour s inscrire comment faire pour acheter un ans merci

    Reply
  14. hello I already have a subscription and I want another subscription for one year and tell me on google that tivimate is no longer on the list to register how to buy one year thank you

    Reply
  15. I downloaded Tivimate to my IPTV smarters using Chromecast I signed up and paid, got the receipt but cant get in. Do I start all over again>

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  16. For vod, i tried check in auto play last episode under other settings. And tried unchecking it as well… but vod shows always start at episode 1 or show episode 1 at fiest….to watch last epusode i have ro scroll all the way to right… please resolve this issue.

    Reply
  17. I can’t activate tivimate. paid for it and now when i try to set it up I can’t get in. Should I cancel the order through paypal and start all over again?

    Reply
  18. I am trying to load TiVi Premium on 4 FireTV and I am getting a “No Valid Order” when I go to the upgrade settings.

    TiviMate Premium subscription
    TiviMate Premium subscription
    $8.65
    Jun 25, 2022
    Apps

    Reply
    • Go into Tivimate companion app and clear data and cache and sign in again, should be able to go to Tivimate app and sign in for premium, it happens sometimes.

      Reply
  19. Loaded TiVi Premium and paid subscription, accepted payment. I cannot get the premium to work. Still wants me to pay, and it shows that I paid. But not working. I have tried uninstalling and reinstalling , still not working.
    I have a DreamLink T3. The app works, but no premium services. thanks in advance

    Reply
  20. Extra note: What I mean by it not working is it will “not” unlock the key to use the premium service.
    I have tried everything. thanks

    Reply
  21. Hi . I bought the premium. I did not get any confirmation or email. How can I use this ? How can I add the playlist ?

    Reply
  22. please help with log into my acounnt, i’m forget de pass. The password reset link is stating Invalid Link. I check my email and the spam and nothing.
    I have been trying to communicate by email and telegram for a couple of days without having an answer

    Reply
  23. Got premium on m9 pro box, everything was working went on holiday and when I switched on to my IPTV and error code 502 just comes up.

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  24. It won’t let me into Premium,I have put my username and password in and it says “the user name and password don’t match.”

    Reply
  25. Hello, I paid a lifetime subscription through Tivimate companion. I’ve tried to activate Premium on my smart tv but I have a message saying to try back later. Can you help? Thank you

    Reply
  26. I updated my Tivimate and for some reason cant recall my password. I need to recover it, but when I try it will not send me an email to do so. Can you please help?

    Thanks!

    Reply
  27. I have a premium account I paid for lifetime. Today it tells me I have an expired membership. I have deleted TiviMate I have reinstalled it and received the same message. Please advise

    Reply
  28. I have purchased premium version for android phone. It is not playing movies even I have select external player. could you please help.

    Reply
  29. Live TV is not working on your app, but the VOD channels are. I know my IPTV service is working. Is there a reason reason/fix for my live TV problem? The live TV works on StbEmu with the same IPTV provider and the same equipment/STB. Any help would be appreciated. Thank you.
    I have a Tivimate lifetime sub.
    MINIX, Nvidia Shield Pro, Bluestacks

    Reply
  30. just set up on another FireStick & can not log into the premium. App tells me i can’t log in now & to try again later. i have tried, i get the same message.

    Reply
  31. My problem, in settings, using recording
    folder. I am trying to switch to my usb drive
    I connected a 1.5 T external drive to use for recordnings.
    However I noticed I do not see “System Picker” , I am seeing
    (in the recordings folder) Storage, only “Setup SMB”, AND Cancel. No System Picker. Any idea why? Using Premium, 4.6.1 updated. Thanks in advance

    Reply
  32. When I use VPN I loose subtitles on multiple channels… If I don’t use vpn the subtitles work fine!
    Anyone have a solution to this problem?

    Reply
  33. This gets frustrating every day! I paid for the service and every time I try to add device I get the message “Try back Later”
    All want do get what I paid for….
    It says 5 devices so why can’t I get that???

    Reply
  34. Paid for annual sub just now but accidentally used email that I don’t have access to. Is there a way to switch email associated with my account?

    Reply
    • Hello,
      Cancel the original subscription. You’ll have to first log onto the tivimate companion app on your smartphone.
      Once you’ve logged in, underneath the “refresh” icon is the option to cancel link. Purchase the subscription again using your correct email address. It sucks but you’ll probably have to pay that annual fee again but it’s worth it. Hope this helps.

      Reply
  35. I have been using Premium Tivimate for quite a while now with no issues. Today, I was watching a show and it started buffering then showed an error occured: error code 401.
    That was 5 hours ago. I still get tv guide info but can’t watch anything. I know everything was entered correctly for playlists cause it was working for months. Just quit. And when I go to the providers software, everything is working fine. How does this happen?

    Reply
  36. Hello and Happy Holidays to All,
    I created a tivimate account after downloading the tivimate companion app on my samsung galaxy. I purchased the annual plan for $7.99 which includes the 7 day free trail. Next, I added the tivimate app on my firetv stick. After entering my log in credentials to unlock the premium, I get a message that says, “No Valid Order”. There has to be a mistake. I have my proof of purchase/receipt from the Google Play Store. Thanks in advance for the assistance.

    Reply
  37. Hello,
    Need assistance with some channels showing “No Information”? I update my EPG on a regular basis but nothing helps. Thanks in advance.

    Reply
  38. I currently have two subscription of Tivimate premium under two different email addresses. I nor longer have access to one of the email addresses and I need to make a payment. Pls advice

    Reply
  39. Ii currently have two Tivimate premium subscription on two different email addresses. One of the email addresses is nor longer available
    How can I receive that invoice which is due upcoming. Pls advice

    Reply
  40. İk heb tivimate premuim ma ik ga mijn box veranderen moe ik opnieuw tivimate premuim kopen op nieuwe box kan ik een info krijgen aub

    Reply
  41. Dzień dobry
    Na wszystkich wgranych kanałach pokazuje mi się błąd 403 lub 404
    nie mogę również zalogować się na stronę Tivimate, bo jest informacja nieprawidłowe hasło, a e-mail do zmiany hasła nie dochodzi na mojego e-maila ([email protected])
    Subskrypcję dożywotnią wykupiłam w 2021 roku, opłata – nr transakcji: 2234368378GR21
    O co chodzi???

    Reply
  42. I have purchased the Tivimate Companion app & made a premium account & purchased the TiviMate Lifetime Subscription but never received an codes, URL’s or any information to add to the app (to receive all channels & movies for my lifetime premium subscription account) I also didn’t receive any instructions or any emails about what I need to do to get TiviMate app to work. I have downloaded the TiviMate app on my FireStick 4k & unlocked with my email & password but no channels or movies appear. If someone can please help me with this issue that would be great.

    Thanks.

    Reply
  43. tivimate is one of the best iptv player but has big problem and its dont play live chanel in some providers but movies and series is working but can not play live ch,(Error 511)
    plz fix it on next update

    Reply
  44. we are waiting for ver 4.7
    I hope fix this problem also if its possible in main menu add option for show record symbol on the corner of screen(TV)
    thanks

    Reply
  45. Live TV is not working on your app, but the VOD channels are. I know my IPTV service is working. Is there a reason reason/fix for my live TV problem? The live TV works on StbEmu with the same IPTV provider and the same equipment/STB. Any help would be appreciated. Thank you.
    I have a Tivimate lifetime sub.

    Reply
  46. I’ve just installed Tivimate on my fire stick, when I go to enable premium services, the system does not recognise my email account. I’ve tried a password reset but it simply says failed to reset password request.

    I’ve checked the companion app and it clearly states the correct email address for my account and its not due to expire until 4 Sept 2023.
    It also shows that I have 2/5 devices activated.

    Can you please sort this out asap.

    Reply
  47. I’ve just installed Tivimate on my fire stick, when I go to enable premium services, the system does not recognise my email account. I’ve tried a password reset but it simply says failed to reset password request.

    I’ve checked the companion app and it clearly states the correct email address for my account and its not due to expire until 4 Sept 2023.
    It also shows that I have 2/5 devices activated.

    Can you please sort this out asap.

    Thank you

    Reply

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