74 thoughts on “Report an Issue”

  1. I am having issues with recording. Everything I set to record never records to the end of the program. Either using to guide or programming manually nothing records to the end. Last show was 2 1/2 hours and the recording stopped after 9 minutes. Please advise.

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  2. Trying to signup for premium account but it says not available try back later. What is later? Few hours, few days? Any other way to signup w/o using the firestick?

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  3. Hello,

    the last couple of days my guide is not supplying and description of what is playing on the channels. How do I resolve?

    Thank you.

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  4. I purchased a annual subscription of the Tivimate app. I love the app and decided that I want to subscribe to the lifetime subscription instead of the annual subscription. I deleted my annual subscription but when I attempt to subscribe both the annual and lifetime options show but only the annual subscription is allowed. Please help.

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    • Remember you can ‘ONLY’ activate (5) devices. If that doesn’t work, uninstall then reinstall, then activate your account.

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      • I did this and it still won’t let me login.I went and deleted two of my devices and it is still won’t let me login or activate it.

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      • Hi
        Under VOD tv shows…within the show it always start from episode 1 and obly scrolling allowed is to sceoll right.
        Some asian shows have more then 300 episodes and its pain to scroll through episode 1 to all the way to 300.

        It would be nice of left scrolling can be alloowed that takes to last episode or sort option by so that last epusode can be shown 1st.

        Please resolve this or add this new feature. Other then this, its nice app.

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  5. I cannot add a new playlist using the xtream codes option.
    It keeps giving me an error although the information is accurate as I tried it on a mobile device and it works fine.
    Are there any issues with adding a playlist?

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  6. I have a subscription but i can log in to my account try to reset my password but never receive the mail to reset my account
    i have tried several times but nothing can u help
    thanks

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  7. i m trying to log on to my account without success and i tried to reset my password without success either because i never receive the e mail
    please help

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  8. Hi. Unable to sign in as doesn’t recognise password and no email received in order to try to reset. Please help.

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  9. I have a premium account and don’t remember my login password. The reset login password link does not work, it says Invalid Link. Please help!

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  10. PLEASE HELP WITH LOGGING INTO MY TIVIMATE, FORGET PASSWORD. The password reset link is stating Invalid Link

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  11. bonjour je veut un abonnement pour un ans et me dise sur google que tivimate n est plus sur la liste pour s inscrire comment faire pour acheter un ans merci

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  12. bonjour je veut un abonnement pour un ans et me dise sur google que tivimate n est plus sur la liste pour s inscrire comment faire pour acheter un ans merci

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  13. bonjour j ai deja un abonnement et j en veut un autre abonnement pour un ans et me dise sur google que tivimate n est plus sur la liste pour s inscrire comment faire pour acheter un ans merci

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  14. hello I already have a subscription and I want another subscription for one year and tell me on google that tivimate is no longer on the list to register how to buy one year thank you

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  15. I downloaded Tivimate to my IPTV smarters using Chromecast I signed up and paid, got the receipt but cant get in. Do I start all over again>

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  16. For vod, i tried check in auto play last episode under other settings. And tried unchecking it as well… but vod shows always start at episode 1 or show episode 1 at fiest….to watch last epusode i have ro scroll all the way to right… please resolve this issue.

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  17. I can’t activate tivimate. paid for it and now when i try to set it up I can’t get in. Should I cancel the order through paypal and start all over again?

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  18. I am trying to load TiVi Premium on 4 FireTV and I am getting a “No Valid Order” when I go to the upgrade settings.

    TiviMate Premium subscription
    TiviMate Premium subscription
    $8.65
    Jun 25, 2022
    Apps

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    • Go into Tivimate companion app and clear data and cache and sign in again, should be able to go to Tivimate app and sign in for premium, it happens sometimes.

      Reply
  19. Loaded TiVi Premium and paid subscription, accepted payment. I cannot get the premium to work. Still wants me to pay, and it shows that I paid. But not working. I have tried uninstalling and reinstalling , still not working.
    I have a DreamLink T3. The app works, but no premium services. thanks in advance

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  20. Extra note: What I mean by it not working is it will “not” unlock the key to use the premium service.
    I have tried everything. thanks

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  21. Hi . I bought the premium. I did not get any confirmation or email. How can I use this ? How can I add the playlist ?

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  22. please help with log into my acounnt, i’m forget de pass. The password reset link is stating Invalid Link. I check my email and the spam and nothing.
    I have been trying to communicate by email and telegram for a couple of days without having an answer

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  23. Got premium on m9 pro box, everything was working went on holiday and when I switched on to my IPTV and error code 502 just comes up.

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  24. It won’t let me into Premium,I have put my username and password in and it says “the user name and password don’t match.”

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  25. Hello, I paid a lifetime subscription through Tivimate companion. I’ve tried to activate Premium on my smart tv but I have a message saying to try back later. Can you help? Thank you

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  26. I updated my Tivimate and for some reason cant recall my password. I need to recover it, but when I try it will not send me an email to do so. Can you please help?

    Thanks!

    Reply
  27. I have a premium account I paid for lifetime. Today it tells me I have an expired membership. I have deleted TiviMate I have reinstalled it and received the same message. Please advise

    Reply

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